Thursday, May 21, 2009

Thing 15 - Library 2.0

What is this 2.0 thing? Well our 27things program that we are all part of is starting the discussion and a move in the right direction to get us all thinking about it. But as individual library public services employees how does this all really effect us? In short, not much. Will this change, should it?

Don't get me wrong, I love technology and its uses. I even believe it belongs in a library setting. I also believe that it is something to continue striving for. However most of the changes and technologies in these articles have little to do with individual branches or staff members, and really focus on a system wide approach to materials and access. Our move to Encore is a key example of a great 2.0 tool. Our circulation manual turned into a wiki is fantastic.

So what can us branch staffers do to be part of Library 2.0? Blogging? Tagging? Developing wiki content? How is all this compatible with the Model of Service program?
Posted by at

2 comments:

  1. ~ms.May 21, 2009 at 3:23 PM

    Good observation. But knowing what patrons know, and using the technology they're using, always helps improve customer service!

    ReplyDelete
  2. TeenAdLibMay 23, 2009 at 2:57 PM

    I think that as our patrons get more technically savvy, their questions at the Public PCs will move from how to open attachments in e-mails, to questions about how to use the tools being addressed in 27 Things.

    ReplyDelete

Subscribe to: Post Comments (Atom)